Low-key company handles claims

You won’t find it in the phone book, certainly not in the Yellow Pages, not even in the white pages. And its site on the Web gives only minimal information about what it does.

But if you believe you’ve been injured by a doctor or other medical worker in upstate New York and you’re looking for redress, it is to a nondescript building in a business park just off Route 7 in Latham that your claim may be sent.

It is here, at 8 British American Boulevard, that the Medical Liability Mutual Insurance Company, or MLMIC, has one of its offices.

One of the claims now in a file cabinet somewhere behind the building’s tinted glass windows is on behalf of Lisa for the catastrophic injuries she received while a patient last year at Samaritan Hospital. Four months after it was filed and a year after Lisa’s death, the company still maintains it is not ready to decide if it will accept responsibility for what appears from the medical records to have been a stunning failure to provide even basic care for a diabetic patient.

Its latest delaying tactic is to claim that it has not received documents that were mailed to the company back in October.

A lawsuit, it seems, is the only way to get MLMIC and the hospital to stop the excuses and delays.

And to get answers for Lisa.